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Monday, July 24, 2017

Can patients record doctor's visits? What does the law say?

It gets tricky at times. A recording doesn't necessarily capture body language. I use non-verbal clues heavily to condition my messaging. Also, each visit is a building block in terms of communication. If the recording is started some visits down the road, I don't start over my messaging as if it is day 1--I tend to build on where we left off. Also, the message may be conditioned for the patient's communication preference, educational level, etc. Thus, to a third party listener it may not be to their satisfaction. The encoding and decoding of communication person-to-person, visit-to-visit is a challenging thing. I wonder how well recordings capture these factors surrounding effective communication.
from Rajesh Harrykissoon, MD

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